At Shivay Enterprises, we ensure safe, timely, and transparent delivery of your premium rugs and carpets—whether within India or to destinations around the globe.

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1. What are the shipping charges?

• Domestic (India): We offer FREE shipping on all orders across India.

• International: Shipping charges for international orders are calculated based on destination, product weight/volume, and courier service selected. Charges will be displayed at checkout before you make the payment.

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2. When will my order arrive?

• We aim to dispatch all orders within 48 business hours.

• Domestic Delivery: Orders are usually delivered within 2 to 10 business days, depending on your location.

• International Delivery: Orders may take 7 to 15 business days, depending on the country and customs process.

Note: During sales, festivals, or high-volume periods, delivery may be delayed by 5–7 days.

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3. How do I check the estimated delivery date for any product?

• Enter your PIN code on the product detail page to view the estimated delivery time for your location.

• For international customers, estimated delivery is provided at checkout based on your shipping address.

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4. How will I know whether my order is confirmed?

Once your order is successfully placed, you will receive:

• 📧 Email confirmation

• 📱 SMS confirmation (for Indian numbers)

• 📦 A tracking link once the order is dispatched

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5. How can I cancel my order?

• You may cancel your order before it has been dispatched by contacting us at:
  📞 +91-9619713131
  📧 care.shivayenterprises@hotmail.com

• Once cancelled, the refund will be processed to your original payment method within 48 business hours.

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6. Do you ship internationally?

Yes, we ship to multiple countries worldwide. For international orders:

• Shipping charges, delivery timelines, and any customs duties will be shown during checkout.

• Customers are responsible for paying any applicable import taxes or duties imposed by their country’s customs authorities.

• We work with trusted international courier partners to ensure safe and timely delivery.

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7. Are there any hidden costs?

• No, all prices listed are final and inclusive of taxes.

• For international orders, customs duties or import fees (if applicable) are borne by the customer and vary by destination.

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Contact Us

Shivay Enterprises – Rugs & Carpets
📍 Address: Ground Floor, Phase 3, Block Shukh Shanti Nagar, Usarli Khurd, Raigad, Maharashtra, India – 410206
📞 Phone/WhatsApp: +91-9619713131
📧 Email: care.shivayenterprises@hotmail.com