At Shivay Enterprises, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you browse our website, make a purchase, or interact with us—whether you are located in India or overseas.

---

1. Information We Collect

To fulfill your carpet and rug orders smoothly, we may collect the following information:

• Personal Details: Name, contact number, and email address

• Shipping & Billing Information: Address details for order delivery

• Order & Payment Information: Product preferences, payment mode (processed securely via trusted third-party gateways)

• Technical Data: IP address, browser type, and usage behavior (for website improvement and analytics)

---

2. Use of Your Information

We use your data to:

• Process and deliver orders across India and internationally

• Send order confirmations, tracking updates, and promotional emails (if subscribed)

• Personalize your shopping experience on our website

• Respond to queries and provide customer support

• Analyze website traffic and optimize performance

---

3. Sharing of Data

We do not sell or rent your personal data. Your information may only be shared with:

• Logistics providers for domestic and international delivery

• Payment processors to handle transactions securely

• Email and marketing platforms (only if you opt-in to updates)

All third parties are obligated to protect your data and use it solely for service purposes.

---

4. Cookies and Analytics

Our website uses cookies and similar tools to:

• Remember your preferences and shopping cart

• Track site performance and user interaction

• Improve our website functionality and user experience

You may disable cookies in your browser, but some features may not function as intended.

---

5. Data Protection and Security

We implement industry-standard security measures (SSL encryption, secure hosting, etc.) to protect your personal and financial data from unauthorized access, disclosure, or misuse.

---

6. International Customers

For customers outside India, your data may be stored or processed in India. We ensure all transfers comply with applicable privacy laws and include necessary safeguards to keep your data secure.

---

7. Your Rights

You can:

• Request access to or correction of your personal data

• Opt out of promotional communications at any time

• Ask for deletion of your personal information (in accordance with legal retention requirements)

---

8. Updates to Privacy Policy

This policy may be updated periodically to reflect changes in legal, technical, or business requirements. Updates will be posted on this page with a revised “Last Updated” date.

Last Updated: [Insert Date]

---

9. Contact Us

For questions, requests, or complaints related to privacy, please contact us:

Shivay Enterprises – Rugs & Carpets